> For the complete documentation index, see [llms.txt](https://docs.a1erp.digiwin.com/a1ordermanual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.a1erp.digiwin.com/a1ordermanual/01-xia-pi-pai-mai/01.07-ha-pi-tui-huo-chu-li.md).

# 01.07 蝦皮退貨處理

買家未取件或發生退貨 、部份退貨時，要建立銷貨退回單，並且帳款也需自行建收款單沖帳

1、首先利用銷貨單【備註】的查詢條件，貼入蝦皮訂單號後按【查詢】，查詢時也要注意起迄日期有沒有輸入正確喔

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiVZ5qF6XrM0nB9gkeR%2F2021-09-01_164050.png?alt=media\&token=d5ad228d-25d9-4952-824b-d95a60d7ac9d)

2、找到該筆資料後可在任一欄點2下或按【修改】鈕開啟

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiVZIU5xPojSOQ9z7U6%2F2021-09-01_164232.png?alt=media\&token=f5b3d24d-fc8f-4d70-94c5-fd0e75875cbd)

3、接著點選退貨

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiVZ_mNlk9HaFmUMLna%2F2021-09-01_164344.png?alt=media\&token=e05df501-aa41-43dc-91b9-e51da53c579e)

4、選擇【整張】或【部分】

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiVZh3effMmd9uzj0Ij%2F2021-09-01_164447.png?alt=media\&token=1cb7baa1-bef4-41a8-825f-bb0fbbe70e12)

5、銷貨退回單會自動產生當日的單據

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiV_R2GjMhS7leGAu7a%2F2021-09-01_164527.png?alt=media\&token=16d01d0e-078b-4216-ae4d-bb2c45a5a35a)

6、可開啟檢核內容，此筆銷退單會產生負數帳款待沖帳

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiV_hqpSB9onff-BIEd%2F2021-09-01_164633.png?alt=media\&token=d939234d-7c72-4e0d-a615-8a91c08fac32)

7、開啟收款單

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiV_sFs2xxeV-kEbU8E%2F2021-09-01_164830.png?alt=media\&token=842ae998-c190-49fb-90c0-ef79128a2907)

8、點選【新增】

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiV_yC_hfoTESFycc7-%2F2021-09-01_164845.png?alt=media\&token=7e1abaf7-0021-44d5-bb92-c6a4b679fec6)

9、選取和銷貨單一樣的蝦皮客戶

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiVa4WDwnRvO6CC_DOI%2F2021-09-01_164905.png?alt=media\&token=e373413c-ef73-433a-8488-63cae38f9a60)

10、帳款載入後點選一正一負的帳款，存檔後即可沖銷

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiVaB0Um2FE6WdTrhlA%2F2021-09-01_165147.png?alt=media\&token=d4896ec8-b0b0-433d-a3da-2b70fa975e46)

11、如果是部份退貨，只沖帳部份，且有蝦皮手續費要認列, 例如賣2件A商品得500元銷貨收入，退1件後退款250元，蝦皮錢包入帳240元，被扣10元手續費，則可以在單頭【收款方式】加入轉帳及其他欄後輸入相關資料沖帳喲

![](https://3741211229-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LIKjbHpTK_xLF7VhdDL%2F-MiVV_fE6JvjtEoy5nQZ%2F-MiVbBubg3gkepWCT576%2F2021-09-01_170559.png?alt=media\&token=e230bd3a-95f7-4fb7-80dd-243721eb08df)