# 01.07 蝦皮退貨處理

1、首先利用銷貨單【備註】的查詢條件，貼入蝦皮訂單號後按【查詢】，查詢時也要注意起迄日期有沒有輸入正確喔

![](/files/-MiVZ5qF6XrM0nB9gkeR)

2、找到該筆資料後可在任一欄點2下或按【修改】鈕開啟

![](/files/-MiVZIU5xPojSOQ9z7U6)

3、接著點選退貨

![](/files/-MiVZ_mNlk9HaFmUMLna)

4、選擇【整張】或【部分】

![](/files/-MiVZh3effMmd9uzj0Ij)

5、銷貨退回單會自動產生當日的單據

![](/files/-MiV_R2GjMhS7leGAu7a)

6、可開啟檢核內容，此筆銷退單會產生負數帳款待沖帳

![](/files/-MiV_hqpSB9onff-BIEd)

7、開啟收款單

![](/files/-MiV_sFs2xxeV-kEbU8E)

8、點選【新增】

![](/files/-MiV_yC_hfoTESFycc7-)

9、選取和銷貨單一樣的蝦皮客戶

![](/files/-MiVa4WDwnRvO6CC_DOI)

10、帳款載入後點選一正一負的帳款，存檔後即可沖銷

![](/files/-MiVaB0Um2FE6WdTrhlA)

11、如果是部份退貨，只沖帳部份，且有蝦皮手續費要認列, 例如賣2件A商品得500元銷貨收入，退1件後退款250元，蝦皮錢包入帳240元，被扣10元手續費，則可以在單頭【收款方式】加入轉帳及其他欄後輸入相關資料沖帳喲

![](/files/-MiVbBubg3gkepWCT576)


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